Expert support from our team to yours.
End-to-end capabilities that provide valuable differentiators in your partnership with Valeyo.
About Our Support Solutions
We see ourselves as an integral part of your team. Working with Valeyo means having a full team to help support and grow your business every step of the way.
Our professional, local-based account managers take the time to work with you to review existing performance, identify business needs and leverage industry trends to develop a strategy to help you meet your goals.
Ongoing account health and support is provided in collaboration with our client care teams through incident reporting and logging, ticketing, account management, project integration and administration. And regular partner review sessions ensure ongoing communication and alignment on all aspects of account management and service.
Our in-house project management team provides full coordination and management of initiatives using an industry-recognized approach based on solid methodology, modern governance structure and an inventory of best practices.
The team guides successful and effective implementations of our solutions with your business interface.
Having a strong customer onboarding and inbound sales program is critical to developing affinity with your brand and your institution as a whole. Our turnkey programs can easily integrate with your existing services to leverage opportunities to grow revenue and deliver results.
Our award-winning teams provide extraordinary customer service day in and day out. They have a deep understanding of customers’ needs and are focused on supporting partners’ business strategies through continuous improvement of the customer experience.
The teams manage all aspects of customer claims, billing and underwriting for credit insurance and personal protection products. Bilingual support is available 8am-7pm, Monday to Friday online or by phone.
Talk to us to make your business thrive.
Every relationship starts with a conversation. Talk to us about how working with us can make a difference in your business.